orders
can I modify or cancel my order?
we begin processing orders quickly to ensure fast delivery. If you need to make a change, please email us at ayolathelabel@gmail.com as soon as possible and we’ll do our best to help.
i didn’t receive an order confirmation — what should I do?
please check your spam or promotions folder first. If you still don’t see it, contact us and we’ll resend your confirmation.
shipping
where do you ship?
we currently ship within the United States, with international shipping coming soon.
how long does shipping take?
orders are typically processed within 1–3 business days. Once shipped, delivery times vary based on location.
how can I track my order?
once your order ships, you’ll receive a tracking link via email.
returns & exchanges
what is your return policy?
we accept returns within 14 days of delivery for unworn items in original condition with tags attached.
how do I start a return?
email us at ayolathelabel@gmail.com with your order number and we’ll guide you through the process.
do you offer exchanges?
at this time, we recommend placing a new order for the desired item and returning the original piece.
sizing & Fit
how do I choose my size?
if you’re between sizes or need help, email us — we’re happy to assist.
how does ayola fit?
Our pieces are designed to feel relaxed but elevated. Fit may vary slightly by style.
product Care
how should I care for my ayola pieces?
to preserve the quality and shape of your garments, we recommend gentle cold wash and air dry unless otherwise noted on the care label.
payments
what payment methods do you accept?
we accept all major credit cards, Shop Pay, Apple Pay, and other secure checkout options available at checkout.
contact
how can I reach you?
for any questions, collaborations, or love notes, email us at ayolathelabel@gmail.com.
xoxo,
ayola